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Help

This section provides help information for each of the features provided within the service.

General

Live Traffic Information

Planning Ahead

Freight Information

My Traffic Scotland

Introduction, General Navigation and Icons

The Traffic Scotland mobile site offers users an optimised experience targeted at mobile phone devices. Some services are restricted to the desktop site. Visit the Traffic Scotland desktop site for full details.

The mobile site includes a standard header and footer that include links to Home, Navigation and Help.

The Home link will return you to the homepage. The Navigation link brings the navigation menu to the top of the screen.

You can navigate to the help section using the help link at the top right corner of every page. Where possible this link will take you to an relevant section within the help, which describes the expected content for each area and gives advice on how to use the features provided.

We use a selection of icons throughout the site to indicate the type of information being displayed:

  • Current incident to represent Current Incidents,
  • Queue to represent Queues,
  • Weather Incident to represent Weather Incidents,
  • Snow Gate Closure to represent a Snow Gate Closure,
  • Current roadworks to represent Current Roadworks,
  • Route journey times to represent Route Journey Times,
  • Live traffic cameras to represent Live Traffic Cameras,
  • News headlines to represent News Headlines,
  • Planned roadworks to represent Planned Roadworks,
  • Planned events to represent Planned Events, and
  • Park and rides to represent Park and Rides, and
  • Travel information kiosks to represent Travel Information Kiosks, and
  • Weather alert to represent a Weather Alert.
  • ERT to represent Emergency Roadside Telephones.

Map Icons

On the map view, many icons in nearby locations are grouped together by number.

Clicking a grouping number will center the map on that location, and reveal further icons in that location.

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Accessibility

Accessibility is important to us, and we’ve taken every care to ensure as many people as possible can enjoy our website. It’s built to recognised W3C HTML and CSS standards, and we follow the Web Content Accessibility Guidelines 2.0 which help keep our content as accessible as possible to all audiences (including those with visual, hearing, cognitive or motor impairments).

We continually test our web sites with a number of browsers, screen readers, accessibility and HTML validators, but if you find a problem or have any suggestions please contact us.

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Cookies & Privacy

Traffic Scotland currently use cookies to remember the following for future browsing:

  • Which items you have bookmarked
  • Any changes to user settings you have made
  • Manually entered user locations
  • Your preferences on being redirected to the mobile or desktop site when following links to Traffic Scotland

Traffic Scotland will not use cookies to collect and store personally identifiable information about you. If you do not wish for Traffic Scotland to use cookies to remember this information then you can restrict or block cookies set by Traffic Scotland through your browser settings. Cookies used to store manually entered locations are only stored while the browser session is active and are permanently deleted when you exit your browser.

We continually test our web sites with a number of browsers, screen readers, accessibility and HTML validators, but if you find a problem or have any suggestions please contact us.

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What's Near Me?

This feature (unique to the mobile site) displays information within the geographical vicinity of the user. On supported devices, you will be prompted to share your location to allow the mobile site to deliver location based results. To select a new current location click "Find My Location", or to enter a location manually click "Change Location" where you can enter your location and choose from a selection of relevant results.

Information displayed includes:

  • Current Incidents
  • Current Roadworks
  • Route Journey Times
  • Live Traffic Cameras
  • Planned Events

The items returned are limited to the first 10 items or items within a radius of 50 miles, whichever comes first.

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List View

This view lists the items and allows the user to select a specific item to get the details page.

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Map View

The site utilises Google Maps to provide mapping to support the traffic information being displayed.

Map Icons

On the map view, many icons in nearby locations are grouped together by number. Please see the Introduction, General Navigation and Icons section for further information.

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Bookmarks

This page provides links to Traffic Scotland content that has been 'bookmarked' by you. At present you can bookmark live traffic cameras, route journey time start points, park and rides, weather stations and Weather regions by selecting the 'Add to Bookmarks' link displayed at the top of the page when viewing a live traffic camera, route journey time start point, park and ride, weather station or a weather region. In addition, bookmarked items will also appear at the top of the live traffic camera selection page, route journey times page, weather station region selection page, park and ride selection page and the weather region selection page.

To remove an item from your bookmarked list select the 'Remove from bookmarks' link.

Please note that, when not logged into My Traffic Scotland, bookmarked content is stored using cookies on your device. For more information see our help section on cookies and privacy.

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Share this content

What is social media?

Social media websites allow users to share and receive information with a network of other users. This information could be their own personal views and comments or alternatively links to external internet content such as news stories and websites.

How can I share Traffic Scotland content using social media?

Links to share Traffic Scotland content using social media can be found directly below the main content on select pages, as a collection of icons titled “Share this content”. To share content select the social media option through which you wish to share content.  At present the following options are available:

Twitter Twitter

This option shares a link to the current page through the mobile Twitter interface which will be shown in the users Twitter feed.

Facebook Facebook

This option shares a link a link to the current page through the mobile Facebook interface which will be shown in the users Facebook profile/timeline.

* Please note that to share content you will need to have a registered account with the social media site selected. Your browser will then redirect you to the external website of the social media option you selected. You will then be required to log in to your social media account and then confirm that you wish to share the content. Traffic Scotland will not ask you for any personal information.

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Overview

The Overview page displays the most critical events currently affecting the Scottish trunk road network. It is broken down in the following groupings:

  • Current Incidents (excluding queues)
  • Current Roadworks
  • Weather Alerts
  • News Headlines
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Current Incidents

This page displays all the incidents currently active on the Scottish trunk road network. Please note some non-trunk road incidents may also be presented on this page.

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Current Roadworks

This page displays all the roadworks currently active on the Scottish trunk road network.

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Route Journey Times

This page provides a list of start points on the Scottish trunk road network, on selecting a start point a list of destinations are presented with current journey times displayed.

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Live Traffic Cameras

This page provides a number of options for viewing live traffic cameras; either individually, by route, by region or by location. Selecting a camera and clicking the button results in the camera's image being displayed on screen.

Why do some of the Live Traffic Cameras display "currently unavailable"?

Occasionally cameras are unavailable due to technical reasons. This may be due to short or long term faults with the cameras or associated camera infrastructure. There are mechanisms in place to alert the Traffic Scotland Operator Service to these faults which are passed onto our maintenance contractors. Please be assured that we strive to fix these faults quickly in order to maintain a high level of service for the cameras and all elements of the Traffic Scotland web site.

Currently unavailable

Operators also have the ability to apply customised messages to cameras where the image is unavailable for a period of time. These messages will tend to provide more detailed information on why the camera image is not being displayed.

Why do some of the Live Traffic Cameras display "in operational use"?

If a camera is taken under manual control by the Police or Traffic Scotland staff then the image is automatically barred from public view and the following image is displayed on the web site:

In operational use

This is to avoid showing images of accidents or a car's number plate. In some instances a number of cameras may be taken offline.

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News

This page displays any news that affect the Scottish trunk road network.

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Emergency Roadside Telephones

This feature (unique to the mobile site) displays Emergency Roadside Telephones (ERT's) within the geographical vicinity of the user. On supported devices, you will be prompted to share your location to allow the mobile site to deliver location based results. To select a new current location click "Find My Location", or to enter a location manually click "Add Location" where you can enter your location and choose from a selection of relevant results.

The ERT's returned are limited to a 3 mile radius.

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Planned Roadworks

This page displays all planned roadworks currently recorded within the Scottish trunk road network.

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Planned Events

This page displays a list of all the planned events that are scheduled to take place over the next few weeks. These events may have an impact on traffic congestion on the Scottish trunk road network.

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Weather

This Weather page provides links to each of the 5 regions throughout Scotland, namely:

  • Highland and Western Isles
  • Grampian
  • Central, Tayside and Fife
  • Strathclyde
  • SW Scotland, Lothian and Borders

Selecting a specific region from the list above results in a page displaying:

  • Weather Forecast
  • Weather Alerts
  • Route Currently Affected by Weather

for that particular region.

The weather information for forecast and alerts is supplied by the Met Office.

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Weather Stations

This Weather Stations page provides links to view data from weather stations within each of the 5 regions throughout Scotland, namely:

  • Highland and Western Isles
  • Grampian
  • Central, Tayside and Fife
  • Strathclyde
  • SW Scotland, Lothian and Borders

Selecting a specific region from the list above results in a page displaying weather station data for all weather stations within that region.

The Weather Station information service operates at a reduced level from the 15th May to the 1st October. During this period weather station data is only available for sites with cameras.

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Gritters & Salt Treatment

The Gritters & Salt Treatment page provides details of planned winter salt treatment across Scotland following the mid-day forecast for that period. This includes the number of gritters involved in salt treatment, those providing a winter patrol service, and also the number of footways treated.

Details of winter salt treatment plans are provided by geographic region, these being:

  • North East
  • North West
  • South East
  • South West

Selecting a specific region from the list above returns a table summarising winter salt treatment plan details for each route in the region, including:

  • Route name
  • The treatment status of the route
  • The number of treatment vehicles on the route

Selecting a specific route from the summary table will navigate to the surface treatment details for the route selected, including:

  • Route name
  • The treatment status of the route
  • The number of treatment vehicles on the route
  • The date and time from which surface treatment will be taking place
  • The date and time until which surface treatment will be taking place

The daily treatment plan required for a region is dependent on the severity of weather conditions as this impacts on how much grit is required per square metre. Some regions define their sections of the road network as two separate sets of treatment routes, 20gm/sqm and 40gm/sqm. These routes are defined based on the distance of road a single gritter can treat before it needs to return to the depot and resupply. On 20gm routes a gritter will be dispersing no more than 20gm of salt per square metre, meaning that it can grit longer routes before requiring resupply. On 40gm routes a gritter vehicle will be dispersing up to 40gm of salt per square metre, meaning that compared to a 20gm route the gritter will spread up to twice as much grit and will therefore run out of grit more quickly. This means that 40gm routes are in most cases shorter than 20gm routes. It should be noted that as 20gm and 40gm routes will overlap, and so on the mapping so priority is given to display the 40gm route if a treatment is taking place over the 20gm route.

To return to the list of routes within the region select 'top' from beneath the route details. To return to the list of regions select the Gritters & Winter Treatment link from the top of the page.

Please note that this information is indicative only. The Winter Service decision makers continually monitor the weather forecasts and actual conditions. The actual treatments provided will be amended as forecasts and conditions change but this page will not be updated to reflect operational changes.

The Gritters & Winter Salt Treatment information service operates from the 1st October through to the 15th May. Outside of this period treatment information is not available.

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Park & Ride

This page displays Park and Ride sites located across the Scottish trunk road network.

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Travel Information Kiosk

This page displays Travel Information Kiosks located across the Scottish trunk road network.

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Campaigns

This page displays information for all Transport Scotland travel and traffic campaigns currently in operation.

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This page provides links to external traffic and travel related mobile websites and applications.

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Trunk Road Network Height Map

The Trunk Road Network Height Map page displays sections of the trunk road network above a selected height in metres above sea level.

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Lorry Parking

The Lorry Parking page displays a list of lorry parking facilities in Scotland with the option to select a lorry parking facility to get information about the selected facility.

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Road Restrictions

The Road Restriction page displays a list of road restrictions and what road they are on with the option to select a restriction and get further infromation about the selected restriction.

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Industrial Estates

The Industrial Estates page displays a list of local authority regions. Once you have selected a region your are then taken to a page that lists all the industrial estate in the region. Once an industrial estate has been selected you are provided with further information about the selected industrial estate.

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Railheads

The Railheads page displays a list of railheads within Scotland with the option to select a railhead to get further information about the selected railhead.

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Ports

The Ports page displays a list of ports within Scotland that supports freight with the option to select a port to get further information about the selected port.

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Airports

The Airports page displays a list of airports within Scotland that supports freight with the option to select an airport to get further information about the selected airport.

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Freight News

The Freight News page displays all news stories that are relevent to only freight.

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My Traffic Scotland

What is My Traffic Scotland?

My Traffic Scotland is a personalised service that allows you to view traffic and travel information for specific journeys that are of interest to you. For example, if you make a regular commute, you can use our interactive mapping to create the specific route you travel and save it as a journey of interest. The My Traffic Scotland service will then present you with traffic and travel information specific to your defined route to assist you in planning your journey, all of which can be toggled on or off as desired. This includes details of incidents, roadworks and events affecting your selected journey, current journey times and delay (where available), as well as traffic camera images, weather alerts and other information for the route. My Traffic Scotland will also allow you to set up email alerts to notify you of incidents or events affecting your saved journeys. In addition, any content you bookmark will be available to you on any other desktop or mobile device that you log in to.

At present, using My Traffic Scotland, you can register an account and import your existing bookmarks to your account. The My Traffic Scotland service will be rolled out progressively during 2017.

How can I access My Traffic Scotland?

To access My Traffic Scotland you will either need to register a My Traffic Scotland account or log in using a supported social media account.

Why can’t I access my account?

All accounts must be confirmed via email before the registration process is completed. Confirmation must be completed within 24 hours of the account being registered. If you require a new account registration email, you can follow the instructions on our account registration help page.

If you have forgotten your password, you can set a new one by following the instructions on the account log in help page.

If you are having trouble logging in using a third party social media account this will need to be resolved through the relevant social media providers account support.

Will Traffic Scotland be able to access my social media account if I use it to log in?

My Traffic Scotland uses the Open Authentication protocol to securely log you in using a third party social media account. Traffic Scotland will not store log in details for your social media account and will not have access to your social media account or password.

Will I still have access to my bookmarks through My Traffic Scotland?

The existing bookmark service stores your bookmarked content within a cookie file. The cookie file is local to the device you are using. For example, content you bookmark when browsing Traffic Scotland on your desktop computer will not be bookmarked on your mobile phone. If you are not logged in to My Traffic Scotland these will continue to work as normal. Once you log in to My Traffic Scotland, cookie based bookmarks will not be displayed as the service does not use cookie files to store bookmarks.

In order to help you retain your existing bookmarks, My Traffic Scotland provides a bookmark import tool that identifies if any cookie file based bookmarks exist on the device you are using. If the cookie file does contain bookmarks then you will be given the option to import all of these to your My Traffic Scotland account. Importing your bookmarks means they will be available to you on any device you log in to.

What information about me does Traffic Scotland store?

Information regarding Traffic Scotland data protection and privacy can be found on our privacy page.

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